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Pick’em. Pick the winner of every game each week. That’s the whole pick — no numbers, no ranking. A right pick is one point; most right across the season wins, and if a week ends level, whoever finished their picks first ranks higher.

Confidence. Pick the winner of every game, then rank your picks by how sure you are — your surest is worth the most points, your shakiest is worth 1, and each number can be used only once. A correct pick earns its number; a miss earns nothing. Most points across the season wins.

Survivor. Pick one team each week to win its game — any margin. Win and you survive to next week; a loss, a tie, or a missed week is a strike. Most pools let you pick each team only once a season, so spending the big favorites early is the whole gamble. Last player standing wins.

Check the junk folder first; the mail comes from commish@mail.commishpools.com. Codes expire ten minutes after they are sent, so an older one will not work — ask for another from the same screen.

Use the same email address every time. A second address is a second account, and it will not be in the pool the first one joined.

Commissioners can replace a pool’s join link, and the old one stops working the moment they do. They can also close a pool once everyone is in. Either way the fix is the same: ask whoever runs the pool for a current link.

Picks lock at kickoff, and nothing reopens them — not the commissioner, not us. That is the point: everyone plays with the same information.

Which kickoff depends on the pool. Some lock each pick as its own game starts; others lock the whole week at the first kickoff. Your pool’s Rules tab says which, along with everything else it plays by.

Check the Rules tab before anything else — most surprises are the pool’s own settings rather than a mistake. Ties score nothing for everybody. A week with no pick counts the same as a wrong one. Tie-breaks and strike counts vary by pool.

Results come from a live feed, so a final score can lag the final whistle by a few minutes. If a game is genuinely scored wrong, the commissioner can correct it from Manage → Correct a result, and standings recompute immediately. If the feed itself is wrong, tell us — that one is ours.

Commissioners remove and reinstate players from the Standings tab: the ⋯ beside a player's name. If you are a player, ask yours — who is in a pool is theirs to decide, and we do not reach into pools to do it for them.

A paid pool is one flat charge for one season. There is no subscription, nothing renews, and there is nothing to cancel — see pricing for what each tier costs.

If you upgraded a pool that then went unused, write to us. Refunds are handled case by case.

Neither is a button yet. Email us from the address on the account and we will do it by hand.

No — and there is no feature that could. We sell pool-management software: we never collect entry fees, hold a pot, calculate prizes, or move money between players. Whatever your pool plays for is arranged and settled entirely among yourselves, and our price is the same either way.